Leading Mail’s Software Factory at Superhuman
Fifteen years building enterprise SaaS.
I’ve spent 15 years across six venture-backed companies, combining hands-on engineering with 5+ years of management: employee #9 at WorkSpan, #18 at Sprig and #19 at Trustero, and the first engineering hire in Productboard’s San Francisco office. At Superhuman I lead Mail’s Software Factory and AI Guild and help shape how our 650-person Product Engineering org ships. I work across product, platform, enterprise customers and engineering productivity, and I’m still in the code.
Currently
AI Product Engineering Leader
Superhuman · 2025 – now
- Lead Mail’s Software Factory and AI Guild
- Grew agent-written code from 4% to 25%+ of Mail’s PRs
- Lead enterprise work for two of Superhuman’s largest accounts
- across six venture-backed companies
- 15 yrs
- of Mail’s pull requests written by agents, up from 4%
- 25%+
- of new business from Pulse, the AI product line I launched
- 7 figures
- person Product Engineering org I help shape through the Software Factory
- 650
Selected wins
Results from roles where I did the work myself, from early-stage teams to enterprise customers.
- Superhuman2025 – now4% → 25%+of Mail’s pull requests written by agentsAgents writing a quarter of Mail’s codeLead Mail’s Software Factory and AI Guild, took AI code review to production across five codebases, and built test infrastructure that lets agents verify their own changes.
- Superhuman2025 – now33+enterprise accounts with billing corrected by my revenue auditUnblocking our largest accountsFixed sign-on blockers for a Mag 7 tech company and a global streaming platform to unblock expansion, and led GDPR data deletion across Engineering, Legal, Privacy and Analytics.
Productboard2024 – 20257 figuresof new business from Pulse within a yearAn AI product line, from the first SF hireBuilt and launched Pulse, moved the team to 70%+ AI-written code, hired 14 engineers in 10 months, and cut page loads by a full second.
Sprig2021 – 2022+15%paid signups in one quarter, with zero outages over six monthsHypergrowth without outagesHired and led 9 engineers across Core App and Growth, cut alert noise 60% while holding a 99% bug SLA, and owned flags and QA.
Trustero2022 – 2024−32%CI/CD run timesFaster CI and better testingRebuilt CI/CD and testing, rolled out an engineering-wide test strategy, and built the product analytics leadership used for KPIs.
WorkSpan2015 – 20219 → 115+employees and 45 engineers over five yearsFrom 9 people to the Fortune 500Built navigation, Google SSO and the integration framework as an IC, then led the 9-person US team and the processes behind Fortune 500 SLAs.
Leading beyond my own team
Company-wide programs, org-wide processes and hiring at scale.
- The Software FactoryCompany-wideSuperhumanLead it for Mail’s 75-engineer business unit and help shape the company-wide program across the 650-person Product Engineering org. Presented it at the Q3 board meeting, and wrote the agent-adoption playbook other business units now follow.
- GDPR data deletionCompany-wideSuperhumanLed the work across Engineering, Legal, Privacy and Analytics, opening the door to EU and regulated-industry customers.
- Application routing re-architectureCompany-wideProductboardRe-architected the app’s routing to load data in parallel, cutting page load times by a full second globally.
- HiringMulti-teamProductboardRan 80+ interviews and built the rubrics that hired 14 engineers in 10 months.
- Testing strategy and leadership KPIsOrg-wideTrusteroRolled out unit, integration and end-to-end testing across engineering, and built the analytics leadership used to track north-star metrics.
- Hiring and reliability processesCompany-wideWorkSpanOwned the US technical hiring loop and the defect and outage processes behind Fortune 500 SLAs.
Operated at
Backed by